Guest Experience

Position Summary:
The Next Steps Pastor or Director is a leader of leaders and a champion of the Christ’s Church Camden guest experience. This role exists to foster an irresistible environment by developing, empowering, and leading a team of volunteer leaders and their respective teams. The position is responsible for cultivating spiritual growth and leadership skills in others, ensuring our values FOR Jesus, FOR Each Other, and FOR Camden are reflected in every interaction. By maintaining an operational curiosity, this leader will continually seek to optimize the journey for every individual, helping them transition seamlessly from a first-time guest to an engaged and discipled Partner of Christ's Church Camden.

Essential Duties and Responsibilities:

Leader Development & Volunteer Empowerment:

• Cast and implement the vision and mission of the Next Steps strategy and ministry, focusing on spiritual growth and personal development for all team members. Central focus should always be rooted in leading the disconnected and unfulfilled to find a full life in Jesus.
• Recruit, train, and provide ongoing leadership development for volunteer leaders who oversee the various Next Steps teams.
• Empower volunteer leaders to effectively manage their teams, ensuring they have the tools and support needed to thrive.

Team & Environment Oversight:

• Oversee and manage volunteer schedules, ensuring a balanced and supported team for all weekend services and special events.
• Cultivate a culture of hospitality and excellence, ensuring all environments are welcoming and conducive to authentic connection.

Strategic Growth & Operational Curiosity:

• Develop and execute a comprehensive strategy for the entire guest journey, from initial contact to full church partnership with a long-term goal to flip the spiritual climate in Camden County.
• Maintain an operational curiosity by analyzing guest data and team feedback to identify areas for growth, collaboration, and innovation.
• Collaborate with other ministry leaders to ensure a seamless and integrated pathway for all guests.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Proficiency with internet, spreadsheet, and word processing software.
• Exceptional communications skills and the ability to inspire a shared vision, motivate volunteers, and provide effective coaching and mentorship to help them grow. It's about empowering people to take ownership and lead.
• The talent for making people feel genuinely seen and valued from the moment they arrive. It's the ability to create a warm and welcoming environment for everyone.
• Turn a vision into a clear, step-by-step plan. It involves setting measurable goals for the guest journey and executing the strategy to achieve them.
• Ability to use data and observation to identify inefficiencies and continuously improve the systems and processes of the ministry. It's a key part of operational curiosity.
• Flexibility to respond to unexpected challenges and adjust plans quickly, ensuring the ministry remains effective and responsive to the needs of people.