Mercury Security Evangelist

An Amazing Career Opportunity fora Mercury Security Evangelist

Location: Austin, Texas US

Job ID: 34587

We are seeking an experienced and dynamic Director of Mercury Security Evangelism to lead our strategic initiatives for Mercury security solutions. This role is dedicated to advancing our position in the access control market, advocating for the value of Mercury controllers, and ensuring our solutions exceed customer expectations in security and usability. The ideal candidate will have a deep understanding of access control requirements, technical sales expertise, and a proven ability to engage and educate stakeholders on complex security solutions.

This individual will play a pivotal role in promoting the Mercury brand, driving growth, and building strong relationships with integrators, consultants, and end-users. Well-qualified candidates should have a history of success in technical sales or sales engineering within the access control sector, with experience selling to both end-users and key influencers. A strong grasp of industry drivers, market demands, and competitive products is essential, as well as expertise in executing channel strategies and fostering collaborative relationships.

Who are we?

HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and

HID's Physical Access Control Solutions Department:

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

As our Mercury Security Evangelist , you'll support HID's successby:

Strategic End-Customer Sales:

• Collaborate with the HID End User team to identify, close, and convert Mercury controller opportunities.
• Develop and execute tailored strategies to maximize customer engagement and build the opportunity pipeline.
• Gather and analyze existing end customer system details, customer feedback, and competitive insights to refine sales approaches and enhance customer engagement.

Consultant and Integrator Engagement:

• Serve as a trusted advisor to consultants and integrators, providing technical expertise and guidance on Mercury solutions.
• Work closely with integrators to support implementation and ensure successful deployment of Mercury products.
• Engage with consultants to promote and position Mercury solutions in projects and specifications.

OEM Partner Collaboration:

• Build strong alignment with Mercury's partner ecosystem to enhance cooperation and drive joint success with end user opportunities.
• Act as an extension of partner sales organizations, providing resources, expertise and support to amplify their effectiveness and results

Internal Product Evangelism:

• Act as the primary internal resource and expert on Mercury controllers and related access control solutions
• Collaborate with cross-functional teams to drive product understanding and alignment on strategic goals
• Develop and lead training programs to equip sales, support, and technical teams with in-depth product knowledge and selling strategies
• Serve as a player/coach by mentoring and guiding team members while remaining hands-on in product engagement

Market Intelligence and Feedback Loop:

• Gather market insights and customer feedback on Mercury products to inform product development and strategy
• Monitor competitive landscape and industry trends to ensure Mercury solutions remain at the forefront of access control technology
• Work with product development and engineering teams to influence future product enhancements based on user and partner feedback

Presentations and Thought Leadership:

• Develop and deliver compelling presentations to stakeholders at various stages of the sales cycle
• Position Mercury solutions as industry-leading in security and access control by highlighting unique features, benefits, and success stories
• Serve as a key presenter at industry events and webinars, promoting Mercury's innovations and thought leadership in the field

External Social Evangelism:

• Advocate for the Mercury brand and its products through social channels, industry events, and conferences
• Build and maintain a network of industry contacts to enhance brand visibility and credibility
• Represent the company as a thought leader in access control, sharing insights on trends and product advantages with consultants, integrators, and end-users

What we will love about your background:

Experience with Mercury Brand and Products

• Required: In-depth knowledge of and hands-on experience with Mercury access control products, including controllers, readers, and software integration
• Preferred: Previous roles involving direct engagement with Mercury's product suite, including product evangelism, technical support, or consulting on Mercury solutions

Sales and Technical Background

• Required: Proven technical sales experience in the access control or broader security industry, with a successful track record in driving product adoption and customer engagement
• Preferred: Demonstrated ability to explain complex technical concepts to both technical and non-technical audiences, supporting the sales process from initial contact through closing

Head End System Knowledge

• Required: Familiarity with leading access control head end systems, including configuration, troubleshooting, and integration with Mercury hardware
• Preferred: Practical experience with Mercury ecosystem platforms, especially in environments where Mercury solutions serve as key components within larger security ecosystems

Manufacturing Insight (Preferred)

• Preferred: Experience with or understanding of the manufacturing side of access control or electronic security products, offering insights into production processes, product lifecycle, and supply chain considerations
• Optional: Experience working with OEMs or in environments where custom product specifications and adjustments are common

Market Understanding and Channel Strategy Experience

• Required: Comprehensive understanding of the access control industry, including knowledge of market trends, drivers, and competitor products
• Preferred: Prior experience developing and implementing channel strategies that drive product growth, as well as familiarity with demand generation, bid/award processes, and sales cycles

Interpersonal and Communication Skills

• Required: Excellent written and verbal communication skills to engage diverse stakeholders, from internal teams to external partners and customers
• Preferred: Strong presentation skills and experience delivering impactful, customer-facing presentations at industry events and training sessions

Strategic and Organizational Skills

• Required: Ability to prioritize effectively, manage multiple projects, and execute a strategic vision to position Mercury products as leaders in the market
• Preferred: Strong time management skills with a focus on driving measurable outcomes and delivering high-quality results

Customer-Centric Mindset

• Required: Commitment to understanding and addressing customer needs, with a proactive approach to delivering value and track record of closing new business
• Preferred: Previous experience working directly with end-users, integrators, and consultants to ensure high levels of satisfaction and successful product adoption

Adaptability and Innovation

• Required: Ability to adapt quickly to industry changes and evolving customer needs, while continuously looking for innovative ways to enhance Mercury's market presence
• Preferred: Proven ability to learn new technologies and apply technical knowledge in ways that resonate with a diverse range of audiences

YourExperienceand Education include:

• Bachelor's degree in engineering, Computer Science, Business, or a related field: Required. A strong foundation in technical or business disciplines is essential for understanding and communicating the technical nuances of Mercury products
• Advanced Degree or MBA: Preferred. An advanced degree in a relevant field can be advantageous for strategic decision-making and leadership responsibilities within this role
• 10+ Years of Experience in Access Control, Security, or a Related Field: Required. Extensive experience in the security or access control industry is crucial for a deep understanding of market trends, technologies, and customer needs
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