General Manager - West Minister, MD

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Position Overview

The General Manager is responsible for leading through Petco's vision of "Healthier Pets. Happier People. Better World." in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, and a drive for results.

Position Responsibilities

The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

People

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion, and collaboration.
• Ensure quick and courteous service to all Petco guests.
• Responsible for all partner performance management in the Pet Care Center.
• Demonstrate and support a continuous improvement and growth mindset.

Performance

• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on-site and community events.

Process

• Ensures the proper health, appearance, welfare, and proper handling of all animals.
• Ensures merchandise is properly priced, displayed, and stocked according to inventory levels.
• Completes and submits accounting, inventory management and payroll paperwork in a timely manner.
• Maintains the Pet Care Center's appearance adhering to Petco operational standards.
• Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards are met.
• Ensures Pet Care Center is opened/closed in accordance with policies and procedures.
• Responsible for maintaining the Pet Care Center's professional image and cleanliness.

Other Essential Duties

• MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates.
• PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed.
• FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities.
• PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans.
• ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership.

Education and Experience

• High school diploma or its equivalent (GED).
• Three or more years of management experience or the equivalent is required.
• Excellence in communication and computer skills are also required.
• Strong organizational skills and customer service aptitude.
• Must be licensed to operate a motor vehicle.

Supervisory Responsibility

The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners.

Work Environment

The majority of job duties are conducted indoors, although occasional merchandise stocking and customer carry-outs will require that an employee leave the Pet Care Center briefly.